Hexfere HR Resources & Blog

Knowledge Base: Login issues

Hi,



Let us help you out with your issues regarding to login. Let's see each case and their solution.



Case 1:

Problem: Sarah is trying to login to the mobile app but she was given an error which reads "Connection failed".

Solution: There are a few ways to solve this. If one does not help, try the next.

  1. Try using Wi-Fi instead of mobile data.
  2. Try using mobile data instead of Wi-Fi.
  3. Turn on Airplane Mode for 5 seconds and turn it off. Use mobile data to login again.
  4. Restart your device.
  5. Move to a stronger signal connection area.



Case 2:

Problem: Jonathan has a set resigned date of 20th November 2023 and today is 6th November 2023. Supposedly he should still be able to login Hex-HR but he is not able to login.

Solution: There's a chance that you may have kickstarted the offboarding for the employee earlier than expected. There are 2 options for you to choose from. Here it is.

  1. The Career Movement Effective Date was set to 4th November 2023 but you would like the employee to still be able to login until 20th November 2023. Hence, you may head over to HR-Lounge -> Career Movement and cancel the career movement process for the said employee. Then re-create a new career movement transaction with the "Career Movement Effective Date" to 20th November 2023. Do note that by doing this method, you are changing the employee's last drawn salary to a pro-rated amount of 1st November 2023 - 20th October 2023.
  2. Manually going to the employee's profile in HR-Lounge and under Roles and Status, edit the "Deactivate Date" field. Do note that you need to be have the "update" checkbox checked in "HR-Lounge -> Role Permission -> your account's role -> HR-Lounge's Employee section -> Role and Status" in order to make the update.



Case 3:

Problem: Eddie was not able to login to the Hex-HR app and the app is giving very vague error message. Trying out Case 1's steps deemed not successful.

Solution: We would like to suggest the user to try retyping the whole URL (yourcompanyname.hexfere.com), email and password.



If you are not able to find any similar case to your issue, please do not hesitate to contact us for support at support@hexfere.com . We will be more than willing to help you out on the issue that you are facing.

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