Hexfere HR Resources & Blog

Hi,

Let us help you out with your issues regarding to payroll. Let's see each case and their solution.

Case 1:

Problem: Jessica has just ran payroll and the generated payroll has some issues. Jessica decided to head over to certain settings to make amendments. Then, she went and regenerate the payroll and still found out that the payroll was still wrong.

Solution: There's a high chance that you may have re-ran payroll but did not download a new generated payroll file. Each time a payroll is run, a new unique code will be provided. Please make sure that you have downloaded the newly generated payroll with the new unique code.

Case 2:

Problem: Jane has generated a bank report in HR-Lounge's Payroll. Once Jane has submitted the generated bank report to employer's payout bank, the bank gives an error message like "Invalid BIC Code for PBBB" (example). Not sure why the bank returns the error message when Jane has setup everything perfectly.

Solution: There may be some missed typed error in the bank settings. Check which employee's received such error message. Take note of their bank name in HR-Lounge -> Employee -> Compensation section. Then, head over to Settings -> Bank -> select the bank that the employee is using (i.e. the employee is using HLFirst, then you shall select HLFirst). Then in the "Bank Code", input the correct BIC code (i.e. the bank that is giving error is PBB, then you shall amend the Bank BIC Code PBB. If the bank that is giving error is OCBC, then you shall amend the Bank FI ID OCBC.). Once you are done, regenerate the file and resubmit the newly generated file to your salary payout bank.

Case 3:

Problem: Elvin Yeoh generates Bank Reports in HR-Lounge -> Payroll. He then proceeds to take the generated file and make some modification. Then, uploading the file to the bank and the bank rejects the file.

Solution: We strongly recommend to never make any amendments to the generated file. Bank systems are very sensitive to slight changes made. We have made our bank report files to be as accurate as what the bank system only accepts so any slight modification will result in the bank rejecting your modified bank report or even causing a wrong outcome.

If you are not able to find any similar case to your issue, please do not hesitate to contact us for support at support@hexfere.com . We will be more than willing to help you out on the issue that you are facing.